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Giving a kind word, more often | Moment's Notice


Last updated 3/28/2021 at 6:15pm

“Kind words are worth much but cost little.” – George Herbert

Studies show that nearly 90% of consumers seek out and are influenced by online reviews of businesses. As the old saying goes, words matter.

Studies also show that customers who have a negative experience are 10 times more likely to post a bad review than a happy customer would. With that data applied to the typical five-star online rating system, it can take 40 positive reviews to make up for one bad review (i.e., to accurately reflect the actual customer experience of a business).

Similarly, psychologists have found t...

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Reader Comments(1)

Debra Arthur writes:

There is nothing better than laughing with someone you love or care about. That is the only thing I would change. I would simply say let's include with love and care about, strangers passing on the streets, sitting on a bench, reach out and the reward will be overwhelmingly great. I have had some of the most lovely, loving and transparent conversations with complete strangers. Edmonds is an awesome place with awesome people, I have been learning why..their ancestors and culture a bit more reserved and non inclusive. A smile at a stranger often the result was a surprised look, and barely reciprocated if at all. I know now it wasn't snobbery...it was and is the difference in their ways. So, I say WE all laugh with and at each other with wisdom and joy. I say we turn those nods into beginning friendships. I say we all here be available. cry or hold someone when they need it. Giving love and the feeling one gets while doing so 😌. Is almost selfish, it feels that good.


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