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No mask, no service: Here's guidelines on face masks

Series: Coronavirus | Story 236

Last updated 7/11/2020 at 7:54pm

The Snohomish Health Department has guidelines for businesses on steps to take if customer or visitor does not obey the state-mandated wearing of face masks.

If a customer or visitor is not wearing a face covering, businesses should take the following steps

– A business representative or employee should politely educate the customer or visitor about the public health requirement to wear a mask or face covering. Businesses may choose to keep a supply of disposable masks to offer customers who do not have one.

– If the individual still declines to wear a mask or face covering, the business representative or employee should politely inquire as to whether the person has a medical condition or disability that prevents them from wearing a mask. Again, businesses cannot inquire about the details about a person's specific medical condition or disability or ask for proof or documentation of that condition.

– For customers who are unable to wear a face covering, businesses are encouraged to offer some kind of accommodation for the customer such as curbside pickup, delivery or a scheduled appointment when physical distancing can be ensured.

– If a customer or individual refuses to wear a face covering but does not have a medical condition or disability that prevents them from wearing a mask, they should be politely told that the business cannot serve them and that they need to leave the premises.

– Employees or business representatives should not attempt to physically block an individual from entering or physically remove them from the premises. If the individual refuses to leave, they should follow whatever procedures they normally follow if an individual refuses to leave the establishment when asked to do so (including contacting local law enforcement to indicate that the individual is trespassing).

Businesses with questions about the face covering orders or any other Safe Start related questions can contact the state's Business Response Center at https://coronavirus.wa.gov/how-you-can-help/covid-19-business-and-worker-inquiries.

File a complaint

Customers or employees who are concerned that a business is not adequately enforcing the face mask order or other Safe Start requirements can submit an anonymous complaint. The link to the complaint form is available on the Safe Start page of coronavirus.wa.gov.

Violations can be enforced by L&I as a safety and health violation by the employer that could carry a penalty of nearly $10,000 or more.


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