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Rosewood Courte: 'Everyone worked together for the benefit of our residents and their families'

Series: Coronavirus | Story 194

Last updated 5/21/2020 at 8:30am

The month of April was a difficult one for everyone at Rosewood Courte.

Despite following the rules and guidelines issued by the Centers for Disease Control and state and county health authorities, we suffered a severe outbreak of COVID-19. Twenty-six residents and 19 staff members, including myself, tested positive for the virus.

Twelve of our beloved residents ultimately succumbed and passed away. The losses and the illnesses have been hard for everyone to process, and it will take time and love to heal.

The outbreak presented us with new challenges every day, one being the lockdown and lack of visitors to our community. The team at Rosewood accepted each day and each new challenge with grace, hard work, and determination.

They took care of our sick residents with such kindness and tenderness and grieved when we suffered a loss. They communicated with families about their loved one's condition by phone, with those with changing conditions getting more frequent calls.

Our staff arranged FaceTime calls, Zoom visits and window visits, and delivered goodies brought to the door and much more. I witnessed my staff cry while they packed up residents' belongings.

It has been hard but, at the same time, it brought out the best in everyone and everyone worked together for the benefit of our residents and their families.

We had so much support from the family members, friends, our company, business partners, and the Edmonds community. The mayor of Edmonds provided masks, and the Edmonds Senior Center provided a beautiful Mother's Day Lunch for residents and staff!

The Snohomish County Health Department came to our community and tested all residents and staff, helped us get personal protective equipment, and guided us through this awful epidemic. Staff and friends of the community made masks, Boy Scouts sent cards to the residents, and so many more stepped up to help.

We are grateful for all the love and support we have received.

May 11 marked the date for the end of our second incubation period with no new resident cases in 28 days, and we sent a planned letter to families on that date in order to give some positive news. We've had more than enough sadness to report.

We believe in what we do every day, and we are proud of the way our dedicated and compassionate team handled the outbreak. We did our best to provide the best care and communication, and we are thankful for the trust that our families have in us to care for their loved ones.

We are always available 24/7 for questions or concerns from our family members.

Thank you.


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